DUBLIN--(BUSINESS WIRE)--Public-service executives in Europe are optimistic and enthusiastic about the impact of artificial intelligence (AI) on government operations and services but face challenges implementing the technology, according to a study issued today by Accenture (NYSE: ACN). The study -- based on a survey of 300 government leaders and senior information technology (IT) decision-makers in Finland, France Germany, Norway and the U.K.-- found that the vast majority (90%) of respondents believe that AI will have a high impact on their organizations over the coming years. In addition, nearly the same number (86%) said that their organization plans to increase its spending on AI next year. Customer service and fraud & risk management are the two operational areas favored most for public service AI deployments, cited by 25% and 23% of respondents, respectively. In addition, respondents most often cited increased efficiencies, cost or time savings, and enhanced productivity as the greatest anticipated benefits from their AI investments.

European Government Organizations Are Enthusiastic About Artificial Intelligence but Face Challenges Adopting It, According to Accenture Study DUBLIN; Oct. 23, 2019 – Public-service executives in Europe are optimistic and enthusiastic about the impact of artificial intelligence (AI) on government operations and services but face challenges implementing the technology, according to a study issued today by Accenture (NYSE: ACN). The study -- based on a survey of 300 government leaders and senior information technology (IT) decision-makers in Finland, France Germany, Norway and the U.K.-- found that the vast majority (90%) of respondents believe that AI will have a high impact on their organizations over the coming years. In addition, nearly the same number (86%) said that their organization plans to increase its spending on AI next year. Customer service and fraud & risk management are the two operational areas favored most for public service AI deployments, cited by 25% and 23% of respondents, respectively. In addition, respondents most often cited increased efficiencies, cost or time savings, and enhanced productivity as the greatest anticipated benefits from their AI investments.